Integrity is at the core of people-first leadership. A skilled negotiator, former Time Warner CEO Richard Parsons mitigated conflict during the unsuccessful merger between the media giant and AOL. As chair of Citigroup, he restored relationships with regulators during the financial crisis. While his reputation earned him the trust and respect of the corporate world, his desire to be a force for good also resonated.
Donald J. Hall, former Hallmark CEO, was considered by the conglomerate to have “lived our beliefs and values,” not only through the nonviolent, family-centered programming he promoted on its television networks, but also through the community causes he supported. Just as Hall uplifted those around him, Home Depot cofounder and CEO Bernard Marcus—who believed he was unfairly terminated from a former job—assumed a people-first approach in his new role. He cultivated customers by sharing profits via steep discounts. In addition to paying employees above minimum wage, he added stock options that ultimately made millionaires out of junior staffers.
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