McKinsey supported state unemployment insurance programs facing extraordinary challenges in the COVID-19 era including unprecedented levels of fraudulent claims, delayed payment of legitimate claims, and advanced and adaptive fraud tactics.
What we achieved together
How we did it
Developed machine learning models to analyze the interaction of multiple variables to improve fraud detection
Built processes to enable states to verify true identities, such as establishing two-factor authentication by mailing unique codes to physical addresses
Designed strategy to improve customer experience by simplifying and accelerating claims processing
Created process for developing, evaluating, and testing new rules to outpace constantly shifting fraud tactics
