Healthcare Consumer

What we do

Consumer attraction and retention
Unrivaled stakeholder insights
Improved patient engagement
Seamless consumer experience

Our research

Consumer Health Index

Featured capabilities

Examples of our work

Overhaul of the integrated-care-management strategy for a national payer
Performance growth at a regional healthcare payer

Featured experts

Jenny Cordina
PartnerDetroit
Improves healthcare clients’ performance across levers with a deep focus on delivering impact through consumerism in areas such...
Julie Lowrie
PartnerAtlanta
Leads consumer growth topics with CMOs and heads of sales at consumer and healthcare companies

Featured insights

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights
Article

Helping US healthcare stakeholders understand the human side of the COVID-19 crisis: McKinsey Consumer Healthcare Insights

-
Consumer decision making in healthcare: The role of information transparency
Article
Consumer decision making in healthcare: The role of information transparency
-
COVID-19 vaccine: Are consumers ready?
Article
COVID-19 vaccine: Are US consumers ready?
-
Understanding the impact of unmet social needs on consumer health and healthcare
Article
Understanding the impact of unmet social needs on consumer health and healthcare
-
Physicians examine options in a post-COVID-19 era
Survey
Physicians examine options in a post-COVID-19 era
-

Connect with our Healthcare Practice