ECU Worldwide, one of the largest less-than-container-load shipping companies in the world, faced significant headwinds including stagnating demand, a large, dispersed global team, and its business being challenged by digital disruptors.
What we achieved together
How we did it
Built a coordination center to track shipment movements, sales, and pricing to enable decision making and communication across geographies in real time
Incorporated AI and machine learning into daily operations to make real-time decisions at a global scale
Strengthened ECU360, a customer-facing platform, using data science to create a more seamless experience and bring in more customer insights
Identified the key recruits needed to achieve organizational aspirations
Developed automated performance-management dashboards to tie individual performance to the organization’s overall goals
Undaunted by global disruption, a logistics company embraces bold transformation
ECU Worldwide, one of the largest less-than-container-load shipping companies in the world, chose to innovate during the COVID-19 pandemic, working with McKinsey to become tech enabled and revamp its organizational structure.
